1.0            INTRODUCTION

In today’s rapidly changing business environment, ever-greater demands are being placed on business to provide products and services quicker with greater added value to the correct location with no relevant inventory position. Customers want more quality, design, innovation, choice, convenience and service, and they want to spend less money, less effort, less time and at no risk if possible.

The Logistics functions in corporate operations is managed based on the concept of total logistics cost; involving transportation, warehousing and storage, packaging, material handling, inventory control, order processing, customer service level, plant and warehouse site locations and management as well as return goods handling. Logistics activities are services rather than goods oriented; hence are managed for customer satisfaction based on customer service concept given the ability of the service providers to meet the needs to the target market in terms of time, dependability, communication and convenience.

Information Technology in logistics and supply chain is aimed at reducing the stress in delivering quality service to the customer and improving responsiveness and reliability. This will enhance quick response and efficient customer response dependability, with respect to consistent lead time, safe delivery and complete delivery of material for the purpose of achieving just-in-time delivery.

This learning intervention therefore seeks to provide competency based learning for staff in the logistics department as supply chain elements are critical to the bottom line. This intervention may be seen as a contribution to the achieving of overall strategic intent and profitability of the company by addressing factors such as the following:

  • Operational process improvement & agility.
  • Improved Logistics and supply chain efficiency
  • Reducing logistics costs and improving services
  • Getting Lean
  • Improving market place image
  • Shortening lead times
  • Enhancing customer service
  • Reducing losses at all levels in the value chain


The objective of this Certification course is to build a solid foundation for logistics and supply chain professionals.

2.0.      PROGRAMME DESCRIPTION.         


At the end of the programme, participants will be able to:

  • Apply Logistics and supply chain concepts and best practices
  • Implement warehouse concepts, activities and operations like warehouse layout, safety and security measures, shipping and receiving, bar coding systems, inventory management principles, just-in-time fulfillment etc
  • Design KPIs, manage third party providers and their performance.
  • Utilise scheduling techniques, and also identify other means to minimize distribution costs, while meeting high standards of quality service to customers
  • Improve strategies for accuracy in inventory stocking and record keeping.
  • Develop continuous strategies to reduce sup-ply chain vulnerability in uncertain environments, as part of a global network
  • Tackle potential disruptions in today’s environment with negative impact on Logistics and supply chain performance, and company results: natural disasters, uncertain demand, insufficient quality, unreliable suppliers, machine break-down, flooding, terrorism, labor strikes, etc.


3.0.     Learning methodology

This is a highly practical course, which draws on multi-dimensional learning techniques. These include a balance of the following methodologies for tuition:

  • Theoretical exploration/ PowerPoint Presentations
  • Interaction and knowledge-share
  • Case study application – and hands-on exercises
  • Organizational analysis and application
  • Group break away sessions – feedback formulation
  • Test/Exam

The learning style is highly interactive and high levels of participation are encouraged throughout the Four days.



Logistics & Supply Chain Management Principles & Concepts
  • An introduction to logistics in the supply chain management.
  • Covering flow of raw materials, work-in-progress, and finished goods through the supply chain.
  • Particular emphasis is given to the design of warehouses and the decision to build or rent, management of inventory, information flow, facility location, outsourcing third-party relationships, and the rapidly expanding field of logistics information technology.
  • Three Levels of Supply Chain Management: Strategic level, Tactical level, Operational Level,
  • Why Supply Chain Management? Customer Satisfaction Improving Performance Lowering Costs Product Development .
  • Case Study
Fundamentals of Warehousing 


·         The four-topic area that need considering when setting a strategy for warehouse and distribution.

·         The various types of warehouse and their purpose

·         The role of the warehouse manager.

·         How materials management can impact on warehousing.


Inventory Management ·         Inventory fundamentals

·         Information requirements for inventory Basic Inventory Planning and Management

·         Inventory positioning and determining what to stock: Levels of Inventory,

·          Order Generation, Order Taking , Order Fulfillment,  Returns Management

·         Just-In-Time Inventory

·         Keeping Accurate Records Inventory Calculator

·         Levels of Inventory Just-In-Time Inventory Keeping Accurate Records Inventory Calculator Forecasting and demand sensing

·         Forecasting and inventory management technology

·         Improving inventory performance

ICT in Supply Chain ·         The Flows of Supply Chain Management

·         The Product Flow

·         The Information Flow

·         The Finances Flow

·         Data Warehouses

·         Tracking and Monitoring

·          Dashboard RFID’s

·         Alert Generation

·         Stock Keeping Unit (SKU)

·         Case Study

Managing Logistics and Distribution ·         The operational factor of load planning

·         The types of delivery routes that can be created

·         Reverse logistics

·         The savings method of vehicle routing

·         The key issues to be considered when making distribution decisions

·         Distribution operational costs

·         Inventory costs in distribution

·         How Just-in-Tie is applicable to distribution.

Supply Chain Service Orientation ·         Supply Chain Groups

·         The Suppliers

·         The Producers

·         The Customers

·         The Customer’s Customers

·          Case Study

Measuring Logistics and Supply Chain performance
  • Completion of Action Plans and Evaluation
  • Strategic Value of Measuring & Managing Corp Performance
  • Exercises to Illustrate How to Design a Supply Chain and Logistics Services Performance Dashboard

·         Wrapping Up: Words from the Wise,  Review of Parking Lot, Lessons Learned.

An introduction to Procurement 

Processes & Principles



·         Identification of Needs.

·         Requisition from users.

·         The purchase order process (Total Cost Issues)

·         Identification of supplier

·         Expediting and managing exceptions

·         The payment processes

·         Availability of specific budget provision.

·         Assessment of bulk requirement at the beginning of the financial year.

·         All purchases be made to the best advantage after comparison of competitive prices.

·         Ensuring value for money